Deaf or Hard of Hearing Services
American Sign Language (ASL) services
JFK offers on-demand video interpreting in American Sign Language (ASL) through Convo Now. This service is free and helps Deaf or hard-of-hearing travelers communicate with Airport Customer Service Specialists (ACES).
To use it:
- Find an ACES wearing a red shirt at a Information Center near Baggage Claim.
- Scan the QR code they provide to connect with a live ASL interpreter in your browser.
Hearing loops
Sometimes referred to as an audio induction loop, hearing loops are an assistive technology that allows hearing device users to have sound broadcasted directly to their hearing devices when the device is set to the “T” (Telecoil) setting.
Hearing loops are available at all JFK terminals at the following locations:
Accessibility assistance at JFK
JFK offers a range of accessibility features and services designed to make every part of your trip through our terminals accessible and comfortable. For additional assistance—such as mobility support or help navigating between gates, terminals, security, or customs—you may also wish to arrange support in advance through your airline.
