Q: Where can I find a map of JFK Airport?

You can use the official JFK Airport interactive map . It helps you navigate terminals, gates, shopping, dining, AirTrain stations, amenities, and ride pick-up areas.

Question 1

If I need medical attention at the airport, what medical services are available?

Accepted Answer

There are no designated medical services at the airport. Please contact our local Port Authority Police Department at +1 (718) 244-4345 for all emergency response situations.

There are Automated External Defibrillators (AEDs) located throughout the airport.

Question 2

Is it possible to page someone in the airport?

Accepted Answer

An agent at your airline's check-in counter can page someone in the terminal.

Question 3

Where can I file an aircraft noise complaint?

Accepted Answer

You can file an online noise complaint form or call the Airport Noise Complaint Hotline at +1 (800) 225-1071.

Question 4

Where can I find a map of JFK Airport?

Accepted Answer

You can use the official JFK Airport interactive map. It helps you navigate terminals, gates, shopping, dining, AirTrain stations, amenities, and ride pick-up areas.

Question 5

How can I find which terminal my airline operates out of at JFK?

Accepted Answer

Check your airline’s app or flight details for the most accurate terminal and gate information. You can also search your flight to find your flight information.

You can find a list of all airlines and their terminals on our airlines page.

Question 6

Where can I find contact information for my airline?

Accepted Answer

The JFK airlines page provides phone numbers for all airlines.

Question 7

Is there any impact from construction at JFK?

Accepted Answer

We’re completely transforming JFK International Airport into a world-class gateway, rebuilding across the airport. Due to expected construction-related roadway congestion and potential AirTrain station closures, allow extra time for travel.

Public transportation is recommended. Review advisories for the latest construction updates.

Question 8

How can I recover a lost item at JFK?

Accepted Answer

Visit the Lost and Found page to find the correct agency and instructions for retrieving your item.

Question 9

How can I check the status of a flight arriving at JFK?

Accepted Answer

Use the departures and arrivals search tool on the JFK Arrivals Guide page.

Question 10

What do I do if I need a wheelchair upon arrival at JFK?

Accepted Answer

If you need wheelchair help or other accessibility services during your time at JFK, you need to arrange this in advance through your airline. They can help you move between gates, terminals, or through security and customs.

Contact your airline

Question 11

I need help with my luggage when I arrive? What’s available to me?

Accepted Answer

There are luggage carts available throughout the airport. Airport baggage porters, known as Skycaps are also available at the curbside for $8 plus gratuity.

Check your terminal to see if they have other luggage services available.

Question 12

What should I expect during international arrivals at JFK?

Accepted Answer

When you depart your flight, follow the signs to Passport Control for initial processing. You will go through U.S. Customs procedures. Learn more by visiting U.S. Customs and Border Protection.

After Customs and Passport Control, you may proceed to baggage claim. Learn more about international arrivals at JFK

Question 13

Is Mobile Passport Control available at JFK?

Accepted Answer

Yes, Mobile Passport Control is available at JFK, which allows eligible travelers to submit passport and customs declaration information via a mobile app.

Learn more about Mobile Passport Control

Question 14

I’m enrolled in Global Entry. Do I need to stand in line for customs processing?

Accepted Answer

Your entry processing is streamlined at the Customs Global Entry kiosks, but during busy times, you may still have to stand in line for a short time.

Learn more about Global Entry

Question 15

How long will it take me to get through Customs?

Accepted Answer

Processing times at customs vary depending on whether you are arriving during peak times or off-peak. It depends on how many passengers are arriving from abroad at the same time as you.

You can find live wait times for Customs at Terminal 4 on the Arrivals Guide page.

Question 16

Is there a currency exchange available in the Arrivals area?

Accepted Answer

Yes, currency exchange is available in every terminal.

Question 17

Is there a fee to exchange currency?

Accepted Answer

Yes, there is an exchange fee. The currency exchange can provide details on exchange fees.

Question 18

How do I check in at JFK Airport?

Accepted Answer

You can check in at your airline’s designated counter. Online check in is also available through your airline’s website or app.

Find your airline's information

Question 19

What are the earliest and latest times I can check in for a domestic flight?

Accepted Answer

Most airlines open check-in 3–4 hours before departure and close 45–60 minutes prior. Opening and closing times vary widely. Check with your airline to verify the check-in cut off times.

Question 20

What are the earliest and latest times I can check in for an international flight?

Accepted Answer

Most airlines open check-in 3–4 hours before departure and close 45–60 minutes prior. Opening and closing times vary widely. Check with your airline to verify the check-in cut off times.

Question 21

Are self-serve kiosks available for bag tag printing?

Accepted Answer

Check with your airline to find out if there are self-serve kiosks available for bag tagging.

Question 22

How can I check the weight limit for luggage on my flight?

Accepted Answer

Each carrier sets its own baggage policies. Please check with your airline for details regarding your flight(s).

Question 23

What security screening process should I expect at JFK?

Accepted Answer

Security screening at JFK follows TSA guidelines. You’ll need to present your boarding pass and a valid photo ID such as a passport or a REAL ID. Learn more about acceptable identification on the TSA website.

Question 24

Is TSA PreCheck available at JFK?

Accepted Answer

Yes, TSA PreCheck is available at JFK, but may vary by terminal. Find which airlines participate in TSA PreCheck.

Question 25

Is CLEAR available at JFK?

Accepted Answer

Yes, CLEAR is available at JFK Terminal 4.

Question 26

How long are the security wait times at JFK?

Accepted Answer

Security wait times vary by terminal and time of day. Real-time updates are available on the JFK Departures Guide page or in the interactive map to help you plan ahead.

Question 27

What items are not allowed in my carry-on luggage?

Accepted Answer

Check the TSA website for the latest information on what you can bring in your luggage.

Question 28

What do I do if I need to bring a firearm with me on my trip?

Accepted Answer

State gun laws vary. Check with New York State Police or New Jersey State Police prior to possessing and carrying a weapon into New York or New Jersey.

Question 29

How far are the gates from the security checkpoint?

Accepted Answer

Walking times vary by terminal:

Terminal 1: 1–5 minutes
Terminal 4: 3–14 minutes
Terminal 5: 3–10 minutes
Terminal 7: 1–5 minutes
Terminal 8: 2–14 minutes

For exact walking times, use the interactive map to plan your route.

Question 30

Can I travel with pets or service animals at JFK?

Accepted Answer

Yes, pets and service animals are welcome. Check your airline’s pet travel policy for carrier requirements and fees. Pets should stay in their carriers while inside the terminal, except for service animals. Relief areas for animals are available in each terminal.

Question 31

I want to wrap my luggage. Are there baggage wrapping services?

Accepted Answer

Baggage wrapping stations are available on the departures level. For security reasons, only plastic wrap provided by Secure Wrap has been tested and approved. Bags wrapped by other providers will not be accepted and will be unwrapped.

Question 32

Is there a currency exchange available before my Departure?

Accepted Answer

Yes, currency exchange is available in every terminal.

Question 33

Is there a fee to exchange currency?

Accepted Answer

Yes, there is an exchange fee. The currency exchange can provide details on exchange fees.

Question 34

How do I travel between terminals at JFK?

Accepted Answer

All terminals are connected by the JFK AirTrain, which is free for trips between terminals. Follow airport signs to your next terminal and they will guide you to AirTrain access.

Learn more about the JFK AirTrain

Question 35

What can I do during my layover at JFK?

Accepted Answer

<p></p>
<ul>
 <li><a href="/dine-shop-relax/food">Grab a snack or meal.</a></li>
 <li><a href="/dine-shop-relax/shops">Pick up gifts or shop.</a></li>
 <li><a href="/dine-shop-relax/lounge-and-rest">Relax at lounges or get a massage.</a></li>
</ul>
<p></p>

Question 36

What are my options for getting to and from JFK Airport?

Accepted Answer

You can use:

Question 37

What is the best way to get to JFK?

Accepted Answer

Take the subway or LIRR to Jamaica or Howard Beach, then transfer to the AirTrain. This option is faster and avoids road traffic.

Question 38

How can I access JFK Airport using public transit?

Accepted Answer

You can reach JFK via the:

NYC Subway at Howard Beach and Jamaica Stations.
Long Island Rail Road (LIRR) at Jamaica Station.

The JFK AirTrain connects passengers to these public transportation points.

Question 39

How much does it cost to use the JFK AirTrain to access public transit?

Accepted Answer

The AirTrain fare to public transit is $8.75 per person (one way), in addition to subway or LIRR fares. Payment is collected when entering or exiting Jamaica or Howard Beach AirTrain station.

Question 40

Are NYC public transit options accessible?

Accepted Answer

Yes. JFK offers wheelchair-accessible buses, an ADA-compliant AirTrain, and many ADA-accessible subway and LIRR stations. Jamaica and Howard Beach stations are accessible with elevators as well. For details on accessible transit stations, call 511 or visit the MTA website.

Question 41

How can I pay for public transit and the JFK AirTrain?

Accepted Answer

You can use:

Contactless payment methods (credit/debit cards, Apple Pay, Google Wallet).
OMNY card.

Question 42

How can I stay safe when using NYC public transit?

Accepted Answer

Stay aware of your surroundings.
Report unsafe conditions to MTA officers or police.
Use station help intercoms.
Call 911 for emergencies.

Question 43

How can I reserve a parking spot at JFK?

Accepted Answer

You can reserve parking online at least 3 hours in advance to save money and guarantee a space. Prebooked reservations allow you to arrive up to two hours early.

Question 44

What are the current parking lot options and availability at JFK?

Accepted Answer

Long-Term Lot
Terminal 4 (Blue Lot)
Terminal 5 (Yellow Lot)
Terminal 8 (Red Lot)
Federal Circle Station

Availability varies; some lots may be closed or reservation-only. Check parking availability before booking.

Question 45

How do I pay for parking at JFK?

Accepted Answer

You can pay using:

Credit/debit cards (Visa, MasterCard, Discover, AmEx)
E-ZPass Plus
Contactless payments (Apple Pay, Google Pay, Samsung Pay) Express Pay machines are available for faster exit.

Question 46

I do not have a credit card, can I pay for parking with a debit card?

Accepted Answer

Yes, if there is a Visa or Mastercard logo, it will be accepted if you prebook or pay at the exit.

Question 47

Can I pay for parking with my E-ZPass tag?

Accepted Answer

E-ZPass Plus CANNOT be used as a form of payment when prebooking. If you prebooked and enter through an E-ZPass only lane, you will incur a second fee when exiting.

It is an accepted form of payment for drive-up travelers who did not prebook and enter and exit in the designated lanes. Drive-up travelers using E-ZPass entry will not be issued a ticket. For more information visit the E-ZPass website.

Question 48

Are electric vehicle (EV) charging stations available in JFK parking lots?

Accepted Answer

Yes there are electric vehicle (EV) charging stations available. You can locate them:

Level 2 chargers: Terminal 5 Yellow Lot (free charging; parking fee applies).
Level 3 chargers: West Cell Phone Lot (Revel & Evolve) and JFK Travel Plaza (Tesla) – payment required.

Find chargers using the PlugShare app.

Question 49

Is there parking at JFK for travelers with restricted mobility?

Accepted Answer

Yes. Accessible spaces are available in every lot near terminal entrances and in the long-term lot near the Howard Beach and Lefferts Boulevard AirTrain stations. Vehicles must display a valid ADA placard, license plate, or permit.

A courtesy discount is available and applies after charges exceed $35 per day. Enter through ticket lanes and press HELP at exit for validation.

Learn more about restricted mobility parking at JFK.

Question 50

How does E-ZPass Plus work for parking?

Accepted Answer

Register for E-ZPass Plus online.
If your fee is $20 or under, it will be deducted from your E-ZPass balance.
If your fee is $20 or more, it will be charged to the credit card linked to your account. Use lanes marked with purple E-ZPass signs when exiting.

Question 51

Are there premium reserved parking options at JFK?

Accepted Answer

Yes. Premium reserved spaces are available in each parking garage and must be booked online.

Question 52

Can I drop off passengers and bags at the curb at JFK Airport?

Accepted Answer

In most cases, you can drop off bags and passengers at the curb outside each terminal. These areas are close to airline entrances and often have weather protection. Check construction alerts and advisories to find out if there may be changes at your terminal.

Important: Vehicles cannot wait at the curb unless the passengers and bags are ready. Unattended vehicles will be towed.

Question 53

Where can I wait at JFK Airport if the passenger I’m picking up is not ready?

Accepted Answer

If your passenger isn’t ready, do not wait at the curb. Please use one of the free waiting options below:

Cell Phone Lot: Located off the JFK Expressway, less than 5 minutes from all terminals.
Lefferts Boulevard AirTrain Station Lot: An on-airport wait lot, 8 minutes by AirTrain from terminals.

Learn more about pick ups and drop offs at JFK

Question 54

Can someone help with luggage at the curb at JFK Airport?

Accepted Answer

Yes. Skycaps may assist with luggage for an $8 fee plus optional gratuity. Flag them at the curbside.

Question 55

Where can I pick up my rental car at JFK?

Accepted Answer

Rental cars are located at the Federal Circle Station. Take the AirTrain from your terminal to the car rental center.

Question 56

How do I return my rental car at JFK Airport?

Accepted Answer

Enter “Federal Circle Station” in your GPS to find the rental car center.

Before returning:

Refuel your car (gas stations are within 2 miles of JFK and at the JFK Travel Plaza).
After drop off, take the AirTrain to your terminal.

Question 57

Which rental car companies operate at JFK?

Accepted Answer

Major companies include:

Learn more about Rental Cars at JFK

Question 58

Are accessible rental cars available at JFK Airport?

Accepted Answer

Yes. Some on-airport rental companies offer vehicles with hand controls. Contact the rental company directly for details or to arrange shuttle service to or from your terminal.

Question 59

What is the JFK AirTrain and why should I use it?

Accepted Answer

The AirTrain, is an automated rail system that helps move passengers around JFK. The AirTrain is the easiest way to navigate JFK Airport. It connects all terminals, parking lots, hotel shuttles, rental car center, and public transportation. Travel between terminals takes under 10 minutes, and trains run every 5–10 minutes.

Question 60

Is the JFK AirTrain free?

Accepted Answer

Free: When traveling between terminals, ride-app pick-up areas, and airport parking lots.
$8.75: When entering or exiting at Jamaica Station or Howard Beach Station to connect with NYC public transit. Children under 5 ride free.

Question 61

How do I pay for the JFK AirTrain?

Accepted Answer

You can pay for the AirTrain in a couple ways and there are packages available for frequent riders.

Use contactless payment: credit/debit cards, Apple Pay, Google Pay, or OMNY card. Pay for up to 4 riders at once.

Discounted AirTrain JFK fare products by OMNY are coming soon.

You can purchase a new OMNY card using cash, credit card, or debit card at the ticketing vending machines located in Howard Beach or Jamaica MTA Subway stations.

OMNY is available on all NYC subways and buses, as well as the Roosevelt Island Tram.

Question 62

Does the JFK AirTrain connect to public transportation?

Accepted Answer

Yes. The AirTrain connects to:

NYC Subway at Jamaica and Howard Beach Stations.
Long Island Rail Road (LIRR) at Jamaica Station.
Local buses near both stations.

You will pay an AirTrain fare of $8.75 upon entering or exiting these stations.

Question 63

Where can I find a taxi at JFK Airport?

Accepted Answer

Taxi service is available at all airport terminals. Simply get in line at the official taxi stand, and a dispatcher will direct you to the next available cab. No reservations are needed.

Learn more about taxis at JFK

Question 64

How long is the wait for a taxi at JFK?

Accepted Answer

Wait times vary by terminal and are updated in real time, which can be found on the taxi page.

JFK Airport FAQs

General

Flights

Arrivals

Departures

Connections

Transportation and parking

General

Public transportation

Parking

Pick up and drop off

Car rentals

AirTrain

Taxis

Van and shuttle service

Ride apps

Accessibility services

Services and amenities

Airport hotels

Dine, shop, relax