Contact JFK Airport

Need assistance at the airport? Our Airport Customer Experience Specialists (ACES) are located at the Information Center in the arrivals areas of each terminal. You can easily spot them wearing red uniforms.

For emergencies, including medical emergencies or police assistance, please contact Port Authority Police: +1 (718) 244-4335.

If you have special parking circumstances, billing questions, or other questions, please email ABM Parking customer service.

For help while in the parking lot:  

• Free emergency motor vehicle assistance (e.g., flat tire) services call: +1 (718) 244-4168 
• To report a crime, an accident or a medical emergency call: +1 (718) 244-4335 

Other contact information:  

• General parking and parking lot operator: +1 (718) 244-4168 
• If you've been towed, please call: +1 (718) 339-8500

Contact your airline to request special assistance for your trip. For general accessibility questions, email us. 

TSA Cares is a program that allows passengers to request help going through the TSA screening checkpoint. It also provides information on the screening procedures for those with disabilities, medical conditions, and others who need additional assistance to prepare for the screening process.

If your flight is more than 72 hours away:

• If you need help with the screening process from a Passenger Support Specialist, submit a Request for TSA Cares Assistance opens in a new tab at least 72 hours before your flight.

If your flight is within 72 hours, call or submit a TSA Cares form:

• Submit a TSA Cares form with your travel dates, flight information, and the type of assistance you need. Forms are prioritized by date but may not guarantee assistance. 
• Call: +1 (855) 787-2227

The call center is open:
Monday - Friday from 8:00 a.m. to 11:00 p.m. ET
Weekends and holidays: 9:00 a.m. to 8:00 p.m. ET. 

For contact information for Air Cargo, Real Estate, Media Relations, Business Opportunities, and more, visit the Port Authority Website. opens in a new tab